Online Reputation, TFT, and the ever expanding world of ITSM…

The Discovery

Over the last few weeks I have just been overwhelmed with just how much “stuff” is out there related to ITSM.

I must live in a rather insular world. No one I know in the “physical” world is on Twitter or regularly uses LinkedIn groups. In general, the several ITSM people I know in the “physical” world are not utilizing Social Media outlets all that well. And I haven’t been doing much with it myself.

I have over the years infrequently responded to blogs, my first response to ITSkeptic (then known as ITILSkeptic) was Sept 24, 2007. From there I found Betz’s blog (ERP4IT) and bought his book (1st Edition – the one with the little shoes on it). I joined LinkedIn October 6, 2008 and have been involved in discussions and groups on and off since then.

So, while I thought I was “there” in the “virtual world” (and I was compared to everyone I know in the “phyiscal” world) I was actually being completely and totally left behind.

If you go to Twitter right now and search on #ITSM you will find an incredible amount of information. Not stupid crap (about people having to wait in line at Starbucks or nekked pictures of people I don’t want to see (which is really all I thought Twitter had) but real, actually useful information. I have found more resources in the last few weeks on Twitter than I did in the last few years without Twitter.

Then there is Facebook and G+. Places to go and collaborate, communicate, ‘engage’ with other ITSM professionals. Learn, grow, challenge your way of thinking. It is incredible.


Where have I been?


Luckily for me my discovery of this incredible online world happened right before TFT12.

If you don’t know about TFT12 – please go here, find out about it, watch the videos. 

This is exactly the type of collaboration and huge, wide world of ITSM professionals there is out there in the virtual world. There were 24 hours of FREE conference session videos. You don’t have to travel, you don’t have to even wear pants, and you get to watch some really great material.

Standard + Case – are you kidding me? That concept is going to work its way into “standard” ITSM thinking soon. With TFT12 you have a chance to learn about it NOW, from one the most respected thought provocateurs in the ITSM space.

Chris Dancy – we, as a professional group, are so indebted to this man, dragging us forward. Without him, a lot of this would not have been possible. He made TFT12 possible. I imagine…any virtual conferences that ever happen in the future about anything…ANYTHING…it is because Chris Dancy proved it can be done.

Online Reputation

Your Virtual self

Knowledge Worker – I have read Drucker. I know I am a knowledge worker.

But before I read Chris Dancy – I had no idea what it meant to be a knowledge worker in the 21st century. Or even really how to effectively be a knowledge worker in the ever expanding and important virtual world.

You are not just your physical self. You are also your virtual self. To be an effective knowledge worker in the future (the now) you must create, manage, and expand your virtual self. Failure to do so is limiting to your physical self.

The era of the online reputation is now. Build it, manage it, own it or it will own you.

I have a lot of work to do. A lot.

“If you don’t like change, you’re going to like irrelevance even less.”—General Eric  Shinseki, retired Chief of Staff, U. S. Army


One comment on “Online Reputation, TFT, and the ever expanding world of ITSM…

  1. nice information, many thanks to the author. i agree with your thought. thank you for your sharing. great post! it’s very useful for me lista de emails lista de emails lista de emails lista de emails lista de emails

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